1e41f4b71Sopenharmony_ci# DLP Service Error Codes 2e41f4b71Sopenharmony_ci 3e41f4b71Sopenharmony_ci 4e41f4b71Sopenharmony_ci> **NOTE** 5e41f4b71Sopenharmony_ci> 6e41f4b71Sopenharmony_ci> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](../errorcode-universal.md). 7e41f4b71Sopenharmony_ci 8e41f4b71Sopenharmony_ci## 19100001 Invalid Parameter 9e41f4b71Sopenharmony_ci 10e41f4b71Sopenharmony_ci**Error Message** 11e41f4b71Sopenharmony_ci 12e41f4b71Sopenharmony_ciInvalid parameter. 13e41f4b71Sopenharmony_ci 14e41f4b71Sopenharmony_ci**Description** 15e41f4b71Sopenharmony_ci 16e41f4b71Sopenharmony_ciInvalid parameter values are detected. 17e41f4b71Sopenharmony_ci 18e41f4b71Sopenharmony_ci**Possible Causes** 19e41f4b71Sopenharmony_ci 20e41f4b71Sopenharmony_ci- The value of **account** is empty or exceeds 1024 characters. 21e41f4b71Sopenharmony_ci 22e41f4b71Sopenharmony_ci- The account type is incorrect. 23e41f4b71Sopenharmony_ci 24e41f4b71Sopenharmony_ci- The **aeskey** or **iv** is invalid. 25e41f4b71Sopenharmony_ci 26e41f4b71Sopenharmony_ci- The authorization expiration time is earlier than the system time. 27e41f4b71Sopenharmony_ci 28e41f4b71Sopenharmony_ci- **Fd** is less than **0**. 29e41f4b71Sopenharmony_ci 30e41f4b71Sopenharmony_ci- The value of **tokenid** is **0**. 31e41f4b71Sopenharmony_ci 32e41f4b71Sopenharmony_ci- The bundle name is empty. 33e41f4b71Sopenharmony_ci 34e41f4b71Sopenharmony_ci- The value of **appindex** is less than **0**. 35e41f4b71Sopenharmony_ci 36e41f4b71Sopenharmony_ci- The value of **userId** is less than **0**. 37e41f4b71Sopenharmony_ci 38e41f4b71Sopenharmony_ci**Solution** 39e41f4b71Sopenharmony_ci 40e41f4b71Sopenharmony_ciCheck that all the parameters are set correctly. 41e41f4b71Sopenharmony_ci 42e41f4b71Sopenharmony_ci 43e41f4b71Sopenharmony_ci## 19100002 Encryption/Decryption Error 44e41f4b71Sopenharmony_ci 45e41f4b71Sopenharmony_ci**Error Message** 46e41f4b71Sopenharmony_ci 47e41f4b71Sopenharmony_ciBegin encryption or decryption error. 48e41f4b71Sopenharmony_ci 49e41f4b71Sopenharmony_ci**Description** 50e41f4b71Sopenharmony_ci 51e41f4b71Sopenharmony_ciAn error occurs in encryption or decryption. 52e41f4b71Sopenharmony_ci 53e41f4b71Sopenharmony_ci**Possible Causes** 54e41f4b71Sopenharmony_ci 55e41f4b71Sopenharmony_ci- The number of active encryption/decryption tasks is greater than 100. 56e41f4b71Sopenharmony_ci 57e41f4b71Sopenharmony_ci- Duplicate encryption/decryption tasks are performed. 58e41f4b71Sopenharmony_ci 59e41f4b71Sopenharmony_ci**Solution** 60e41f4b71Sopenharmony_ci 61e41f4b71Sopenharmony_ciTry again later. 62e41f4b71Sopenharmony_ci 63e41f4b71Sopenharmony_ci 64e41f4b71Sopenharmony_ci## 19100003 Encryption/Decryption Timeout 65e41f4b71Sopenharmony_ci 66e41f4b71Sopenharmony_ci**Error Message** 67e41f4b71Sopenharmony_ci 68e41f4b71Sopenharmony_ciEncryption or decryption timeout. 69e41f4b71Sopenharmony_ci 70e41f4b71Sopenharmony_ci**Description** 71e41f4b71Sopenharmony_ci 72e41f4b71Sopenharmony_ciThe encryption or decryption timed out. 73e41f4b71Sopenharmony_ci 74e41f4b71Sopenharmony_ci**Possible Causes** 75e41f4b71Sopenharmony_ci 76e41f4b71Sopenharmony_ciThe DLP file encryption/decryption task is not complete within 10 seconds. 77e41f4b71Sopenharmony_ci 78e41f4b71Sopenharmony_ci**Solution** 79e41f4b71Sopenharmony_ci 80e41f4b71Sopenharmony_ciTry again later. 81e41f4b71Sopenharmony_ci 82e41f4b71Sopenharmony_ci 83e41f4b71Sopenharmony_ci## 19100004 Credential Service Error 84e41f4b71Sopenharmony_ci 85e41f4b71Sopenharmony_ci**Error Message** 86e41f4b71Sopenharmony_ci 87e41f4b71Sopenharmony_ciCredential service error. 88e41f4b71Sopenharmony_ci 89e41f4b71Sopenharmony_ci**Description** 90e41f4b71Sopenharmony_ci 91e41f4b71Sopenharmony_ciAn error occurs in the credential service. 92e41f4b71Sopenharmony_ci 93e41f4b71Sopenharmony_ci**Possible Causes** 94e41f4b71Sopenharmony_ci 95e41f4b71Sopenharmony_ci- The DLP credential service does not exist. 96e41f4b71Sopenharmony_ci 97e41f4b71Sopenharmony_ci- The DLP credential service is abnormal. 98e41f4b71Sopenharmony_ci 99e41f4b71Sopenharmony_ci**Solution** 100e41f4b71Sopenharmony_ci 101e41f4b71Sopenharmony_ciWait for a while and try again, or restart the device. 102e41f4b71Sopenharmony_ci 103e41f4b71Sopenharmony_ci 104e41f4b71Sopenharmony_ci## 19100005 Credential Authentication Server Error 105e41f4b71Sopenharmony_ci 106e41f4b71Sopenharmony_ci**Error Message** 107e41f4b71Sopenharmony_ci 108e41f4b71Sopenharmony_ciCredential server error. 109e41f4b71Sopenharmony_ci 110e41f4b71Sopenharmony_ci**Description** 111e41f4b71Sopenharmony_ci 112e41f4b71Sopenharmony_ciThe credential authentication server is abnormal. 113e41f4b71Sopenharmony_ci 114e41f4b71Sopenharmony_ci**Possible Causes** 115e41f4b71Sopenharmony_ci 116e41f4b71Sopenharmony_ci- The credential authentication server cannot be connected. 117e41f4b71Sopenharmony_ci 118e41f4b71Sopenharmony_ci- The credential authentication server does not exist. 119e41f4b71Sopenharmony_ci 120e41f4b71Sopenharmony_ci**Solution** 121e41f4b71Sopenharmony_ci 122e41f4b71Sopenharmony_ciCheck the credential authentication server and try again. 123e41f4b71Sopenharmony_ci 124e41f4b71Sopenharmony_ci 125e41f4b71Sopenharmony_ci## 19100006 Access Denied for a Non-DLP Sandbox Application 126e41f4b71Sopenharmony_ci 127e41f4b71Sopenharmony_ci**Error Message** 128e41f4b71Sopenharmony_ci 129e41f4b71Sopenharmony_ciNo permission to call this API, which is available only for DLP sandbox applications. 130e41f4b71Sopenharmony_ci 131e41f4b71Sopenharmony_ci**Description** 132e41f4b71Sopenharmony_ci 133e41f4b71Sopenharmony_ciThe caller is not a DLP sandbox application and cannot call the API. 134e41f4b71Sopenharmony_ci 135e41f4b71Sopenharmony_ci**Possible Causes** 136e41f4b71Sopenharmony_ci 137e41f4b71Sopenharmony_ciThe API must be called by a DLP sandbox application. 138e41f4b71Sopenharmony_ci 139e41f4b71Sopenharmony_ci**Solution** 140e41f4b71Sopenharmony_ci 141e41f4b71Sopenharmony_ciThe caller must be a DLP sandbox application. 142e41f4b71Sopenharmony_ci 143e41f4b71Sopenharmony_ci 144e41f4b71Sopenharmony_ci## 19100007 Access Denied for a DLP Sandbox Application 145e41f4b71Sopenharmony_ci 146e41f4b71Sopenharmony_ci**Error Message** 147e41f4b71Sopenharmony_ci 148e41f4b71Sopenharmony_ciNo permission to call this API, which is available only for non-DLP sandbox applications. 149e41f4b71Sopenharmony_ci 150e41f4b71Sopenharmony_ci**Description** 151e41f4b71Sopenharmony_ci 152e41f4b71Sopenharmony_ciThe caller is a DLP sandbox application and cannot call the API. 153e41f4b71Sopenharmony_ci 154e41f4b71Sopenharmony_ci**Possible Causes** 155e41f4b71Sopenharmony_ci 156e41f4b71Sopenharmony_ciThe API cannot be called by a DLP sandbox application. 157e41f4b71Sopenharmony_ci 158e41f4b71Sopenharmony_ci**Solution** 159e41f4b71Sopenharmony_ci 160e41f4b71Sopenharmony_ciThe caller cannot be a DLP sandbox application. 161e41f4b71Sopenharmony_ci 162e41f4b71Sopenharmony_ci 163e41f4b71Sopenharmony_ci## 19100008 Non-DLP File 164e41f4b71Sopenharmony_ci 165e41f4b71Sopenharmony_ci**Error Message** 166e41f4b71Sopenharmony_ci 167e41f4b71Sopenharmony_ciThe file is not a DLP file. 168e41f4b71Sopenharmony_ci 169e41f4b71Sopenharmony_ci**Description** 170e41f4b71Sopenharmony_ci 171e41f4b71Sopenharmony_ciThe file is not a DLP file. 172e41f4b71Sopenharmony_ci 173e41f4b71Sopenharmony_ci**Possible Causes** 174e41f4b71Sopenharmony_ci 175e41f4b71Sopenharmony_ciThe file is not a DLP file. 176e41f4b71Sopenharmony_ci 177e41f4b71Sopenharmony_ci**Solution** 178e41f4b71Sopenharmony_ci 179e41f4b71Sopenharmony_ciUse a DLP file. 180e41f4b71Sopenharmony_ci 181e41f4b71Sopenharmony_ci 182e41f4b71Sopenharmony_ci## 19100009 Failed to Operate the DLP File 183e41f4b71Sopenharmony_ci 184e41f4b71Sopenharmony_ci**Error Message** 185e41f4b71Sopenharmony_ci 186e41f4b71Sopenharmony_ciFailed to operate the DLP file. 187e41f4b71Sopenharmony_ci 188e41f4b71Sopenharmony_ci**Description** 189e41f4b71Sopenharmony_ci 190e41f4b71Sopenharmony_ciThe operation on the DLP file fails. 191e41f4b71Sopenharmony_ci 192e41f4b71Sopenharmony_ci**Possible Causes** 193e41f4b71Sopenharmony_ci 194e41f4b71Sopenharmony_ci- The user is not an authorized user. 195e41f4b71Sopenharmony_ci 196e41f4b71Sopenharmony_ci- The sandbox application fails to be installed. 197e41f4b71Sopenharmony_ci 198e41f4b71Sopenharmony_ci- The link file is not associated. 199e41f4b71Sopenharmony_ci 200e41f4b71Sopenharmony_ci- The number of opened DLP files reaches 1000. 201e41f4b71Sopenharmony_ci 202e41f4b71Sopenharmony_ci**Solution** 203e41f4b71Sopenharmony_ci 204e41f4b71Sopenharmony_ci1. Check that you are authorized to access the DLP file. 205e41f4b71Sopenharmony_ci 206e41f4b71Sopenharmony_ci2. Wait for a while or restart the system and try again. 207e41f4b71Sopenharmony_ci 208e41f4b71Sopenharmony_ci 209e41f4b71Sopenharmony_ci## 19100010 Read-Only DLP File 210e41f4b71Sopenharmony_ci 211e41f4b71Sopenharmony_ci**Error Message** 212e41f4b71Sopenharmony_ci 213e41f4b71Sopenharmony_ciThe DLP file is read only. 214e41f4b71Sopenharmony_ci 215e41f4b71Sopenharmony_ci**Description** 216e41f4b71Sopenharmony_ci 217e41f4b71Sopenharmony_ciThe DLP file is read-only. 218e41f4b71Sopenharmony_ci 219e41f4b71Sopenharmony_ci**Possible Causes** 220e41f4b71Sopenharmony_ci 221e41f4b71Sopenharmony_ci- You cannot modify the permission on a DLP file that is read-only. 222e41f4b71Sopenharmony_ci 223e41f4b71Sopenharmony_ci- You cannot write a DLP file that is read-only. 224e41f4b71Sopenharmony_ci 225e41f4b71Sopenharmony_ci**Solution** 226e41f4b71Sopenharmony_ci 227e41f4b71Sopenharmony_ciCheck the permission on the file. 228e41f4b71Sopenharmony_ci 229e41f4b71Sopenharmony_ci 230e41f4b71Sopenharmony_ci## 19100011 System Service Abnormal 231e41f4b71Sopenharmony_ci 232e41f4b71Sopenharmony_ci**Error Message** 233e41f4b71Sopenharmony_ci 234e41f4b71Sopenharmony_ciThe system ability works abnormally. 235e41f4b71Sopenharmony_ci 236e41f4b71Sopenharmony_ci**Description** 237e41f4b71Sopenharmony_ci 238e41f4b71Sopenharmony_ciThe system service is abnormal. 239e41f4b71Sopenharmony_ci 240e41f4b71Sopenharmony_ci**Possible Causes** 241e41f4b71Sopenharmony_ci 242e41f4b71Sopenharmony_ci- The DLP permission service fails to start. 243e41f4b71Sopenharmony_ci 244e41f4b71Sopenharmony_ci- The RPC object of the DLP permission service cannot be obtained. 245e41f4b71Sopenharmony_ci 246e41f4b71Sopenharmony_ci- The service, on which the DLP permission service depends, fails to start. 247e41f4b71Sopenharmony_ci 248e41f4b71Sopenharmony_ci- The IPC data fails to be read or written. 249e41f4b71Sopenharmony_ci 250e41f4b71Sopenharmony_ci- The service is not initialized. 251e41f4b71Sopenharmony_ci 252e41f4b71Sopenharmony_ci**Solution** 253e41f4b71Sopenharmony_ci 254e41f4b71Sopenharmony_ciTry again later or restart the device. 255e41f4b71Sopenharmony_ci 256e41f4b71Sopenharmony_ci 257e41f4b71Sopenharmony_ci## 19100012 Failed to Apply for Memory 258e41f4b71Sopenharmony_ci 259e41f4b71Sopenharmony_ci**Error Message** 260e41f4b71Sopenharmony_ci 261e41f4b71Sopenharmony_ciOut of memory. 262e41f4b71Sopenharmony_ci 263e41f4b71Sopenharmony_ci**Description** 264e41f4b71Sopenharmony_ci 265e41f4b71Sopenharmony_ciFailed to obtain the memory. 266e41f4b71Sopenharmony_ci 267e41f4b71Sopenharmony_ci**Possible Causes** 268e41f4b71Sopenharmony_ci 269e41f4b71Sopenharmony_ciThe system memory is insufficient. 270e41f4b71Sopenharmony_ci 271e41f4b71Sopenharmony_ci**Solution** 272e41f4b71Sopenharmony_ci 273e41f4b71Sopenharmony_ciTry again later or restart the device. 274e41f4b71Sopenharmony_ci 275e41f4b71Sopenharmony_ci 276e41f4b71Sopenharmony_ci## 19100013 User Access Denied 277e41f4b71Sopenharmony_ci 278e41f4b71Sopenharmony_ci**Error Message** 279e41f4b71Sopenharmony_ci 280e41f4b71Sopenharmony_ciThe user does not have the permission. 281e41f4b71Sopenharmony_ci 282e41f4b71Sopenharmony_ci**Description** 283e41f4b71Sopenharmony_ci 284e41f4b71Sopenharmony_ciThe user has no permission. 285e41f4b71Sopenharmony_ci 286e41f4b71Sopenharmony_ci**Solution** 287e41f4b71Sopenharmony_ci 288e41f4b71Sopenharmony_ciCheck the user permissions. 289e41f4b71Sopenharmony_ci 290e41f4b71Sopenharmony_ci 291e41f4b71Sopenharmony_ci## 19100014 Account Not Logged In 292e41f4b71Sopenharmony_ci 293e41f4b71Sopenharmony_ci**Error Message** 294e41f4b71Sopenharmony_ci 295e41f4b71Sopenharmony_ciAccount not logged in. 296e41f4b71Sopenharmony_ci 297e41f4b71Sopenharmony_ci**Description** 298e41f4b71Sopenharmony_ci 299e41f4b71Sopenharmony_ciThe user has not logged in with the account. 300e41f4b71Sopenharmony_ci 301e41f4b71Sopenharmony_ci**Solution** 302e41f4b71Sopenharmony_ci 303e41f4b71Sopenharmony_ciLog in with the account. 304e41f4b71Sopenharmony_ci 305e41f4b71Sopenharmony_ci 306e41f4b71Sopenharmony_ci## 19100015 Upgrade Required 307e41f4b71Sopenharmony_ci 308e41f4b71Sopenharmony_ci**Error Message** 309e41f4b71Sopenharmony_ci 310e41f4b71Sopenharmony_ciUpgrade required. 311e41f4b71Sopenharmony_ci 312e41f4b71Sopenharmony_ci**Description** 313e41f4b71Sopenharmony_ci 314e41f4b71Sopenharmony_ciThe system needs to be upgraded. 315e41f4b71Sopenharmony_ci 316e41f4b71Sopenharmony_ci**Solution** 317e41f4b71Sopenharmony_ci 318e41f4b71Sopenharmony_ciUpgrade the system. 319e41f4b71Sopenharmony_ci 320e41f4b71Sopenharmony_ci 321e41f4b71Sopenharmony_ci## 19100016 URI Missing in Want 322e41f4b71Sopenharmony_ci 323e41f4b71Sopenharmony_ci**Error Message** 324e41f4b71Sopenharmony_ci 325e41f4b71Sopenharmony_ciuri missing in want. 326e41f4b71Sopenharmony_ci 327e41f4b71Sopenharmony_ci**Description** 328e41f4b71Sopenharmony_ci 329e41f4b71Sopenharmony_ciThe **want** parameter does not contain the URI. 330e41f4b71Sopenharmony_ci 331e41f4b71Sopenharmony_ci**Solution** 332e41f4b71Sopenharmony_ci 333e41f4b71Sopenharmony_ciSet parameters correctly. 334e41f4b71Sopenharmony_ci 335e41f4b71Sopenharmony_ci 336e41f4b71Sopenharmony_ci## 19100017 displayName Missing in Want 337e41f4b71Sopenharmony_ci 338e41f4b71Sopenharmony_ci**Error Message** 339e41f4b71Sopenharmony_ci 340e41f4b71Sopenharmony_cidisplayName missing in want. 341e41f4b71Sopenharmony_ci 342e41f4b71Sopenharmony_ci**Description** 343e41f4b71Sopenharmony_ci 344e41f4b71Sopenharmony_ciThe **want** parameter does not contain **displayName**. 345e41f4b71Sopenharmony_ci 346e41f4b71Sopenharmony_ci**Solution** 347e41f4b71Sopenharmony_ci 348e41f4b71Sopenharmony_ciSet parameters correctly. 349e41f4b71Sopenharmony_ci 350e41f4b71Sopenharmony_ci 351e41f4b71Sopenharmony_ci## 19100018 Application Unauthorized 352e41f4b71Sopenharmony_ci 353e41f4b71Sopenharmony_ci**Error Message** 354e41f4b71Sopenharmony_ci 355e41f4b71Sopenharmony_ciApplication not authorized. 356e41f4b71Sopenharmony_ci 357e41f4b71Sopenharmony_ci**Description** 358e41f4b71Sopenharmony_ci 359e41f4b71Sopenharmony_ciThe application is not authorized. 360e41f4b71Sopenharmony_ci 361e41f4b71Sopenharmony_ci**Possible Causes** 362e41f4b71Sopenharmony_ci 363e41f4b71Sopenharmony_ciThe application is not in the authorized application list. 364e41f4b71Sopenharmony_ci 365e41f4b71Sopenharmony_ci**Solution** 366e41f4b71Sopenharmony_ci 367e41f4b71Sopenharmony_ciSet the authorized application list. 368e41f4b71Sopenharmony_ci 369e41f4b71Sopenharmony_ci 370e41f4b71Sopenharmony_ci## 19100019 DLP File Expired 371e41f4b71Sopenharmony_ci 372e41f4b71Sopenharmony_ci**Error Message** 373e41f4b71Sopenharmony_ci 374e41f4b71Sopenharmony_ciThe DLP file has expired. 375e41f4b71Sopenharmony_ci 376e41f4b71Sopenharmony_ci**Description** 377e41f4b71Sopenharmony_ci 378e41f4b71Sopenharmony_ciThe DLP file has expired. 379e41f4b71Sopenharmony_ci 380e41f4b71Sopenharmony_ci**Solution** 381e41f4b71Sopenharmony_ci 382e41f4b71Sopenharmony_ciContact the file owner to authorize the file. 383e41f4b71Sopenharmony_ci 384e41f4b71Sopenharmony_ci 385e41f4b71Sopenharmony_ci## 19100020 Network Disconnected 386e41f4b71Sopenharmony_ci 387e41f4b71Sopenharmony_ci**Error Message** 388e41f4b71Sopenharmony_ci 389e41f4b71Sopenharmony_ciNo network connection. 390e41f4b71Sopenharmony_ci 391e41f4b71Sopenharmony_ci**Description** 392e41f4b71Sopenharmony_ci 393e41f4b71Sopenharmony_ciThe device is not connected to Wi-Fi. 394e41f4b71Sopenharmony_ci 395e41f4b71Sopenharmony_ci**Solution** 396e41f4b71Sopenharmony_ci 397e41f4b71Sopenharmony_ciConnect the device to Wi-Fi. 398