xref: /docs/en/application-dev/reference/apis-basic-services-kit/errorcode-account.md

# Account Management Error Codes

> **NOTE**
>
> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](../errorcode-universal.md).

The following includes the error codes for system accounts, distributed accounts, and app accounts.

## 12300001 System Service Abnormal

**Error Message**

The system service works abnormally.

**Possible Causes**

- The account management service cannot start properly.
- The IPC object for account management cannot be obtained.
- The services on which the account management depends cannot start properly, or the IPC object on which the account management depends cannot be obtained.
- The service is not initialized.
- The disk space is insufficient.
- The file read or write fails.
- Directories cannot be created. 
- Files cannot be created or deleted.
- The database cannot be read or written.

**Solution**

Try again later or restart the device.

## 12300002 Invalid Parameter

**Error Message**

Invalid parameter. 

**Possible Causes**

- The user name is empty.
- The user name of the system account exceeds 1024 characters.
- The user name of the distributed account exceeds 256 characters.
- The system account ID is less than 0 or 100, or greater than 1099.
- The distributed account ID exceeds 512 characters.
- The event type passed in for the distributed account is not supported.
- The domain name is empty.
- The domain name exceeds 128 characters.
- The domain account is empty.
- The domain account name exceeds 512 characters.
- The constraint is empty.
- The constraint exceeds 128 characters.
- Invalid authentication or query parameters are passed in.
- The profile photo string of the system account exceeds 4 KB.
- The profile photo string of the distributed account exceeds 2 MB.
- The images are not in .jpg or .png format.
- The app account name exceeds 512 characters.
- The authentication type exceeds 1024 characters.
- The token exceeds 1024 characters.
- The key exceeds 1024 characters.
- The custom data exceeds 1024 characters.
- The token is invalid.
- The context ID is invalid.
- The credential ID is invalid.

**Solution**

Set parameters correctly.

## 12300003 Account Not Exist

**Error Message**

The account does not exist.

**Possible Causes**

- The account to query, activate, or delete is not created.
- The account to query, activate, or delete has been deleted.
- The constraint, user name, or profile photo is set for an account that has been deleted.
- The account to update is not created.
- The access permission is to be set for an account that does not exist.
- The password is to be set, deleted, or queried for an account that does not exist.
- The token is to be set or deleted for an account that does not exist.
- Additional information is to be set for an account that does not exist.
- Credentials are to be set for an account that does not exist.
- Custom data is to be set for an account that does not exist.
- Distributed synchronization is to be enabled for an account that does not exist.

**Solution**

Check whether the account exists.

## 12300004 Account Already Exists

**Error Message**

The account already exists.

**Possible Causes**

The account to create already exists.

**Solution**

Rename the account.

## 12300005 Multiple Users Not Supported

**Error Message**

Multi-user is not supported.

**Possible Causes**

The device does not support multiple users.

**Solution**

Cancel the operation.

## 12300006 Unsupported Account Type

**Error Message**

The account type is not supported.

**Possible Causes**

The device does not support the account type.

**Solution**

Create an account of the type supported by the device.

## 12300007 Account Count Reached the Limit

**Error Message**

The number of accounts has reached the upper limit.  

**Possible Causes**

The number of system accounts or app accounts has reached 1000.

**Solution**

Delete the accounts that are no longer used, and try again.

## 12300008 Restricted Account

**Error Message**

The specified account is restricted.

**Possible Causes**

- The account to delete is a reserved account of the system.
- The constraint source type to query belongs to a reserved account.
- The ID of the account to create is 0 to 100.

**Solution**

Operations cannot be performed on the reserved account of the system.

## 12300009 Account Already Activated

**Error Message**

The account has been activated.

**Possible Causes**

The account to activate is already activated.

**Solution**

No further action is required.

## 12300010 Account Service Not Respond

**Error Message**

The account service does not respond.

**Possible Causes**

- Repeated requests, such as the requests for activating an account or applying the same settings, are submitted in a short period of time.
- When the number of authentication sessions for app accounts reaches 256, new authentication requests cannot be processed.

**Solution**

Wait for a while and try again.

## 12300011 Event Listener Already Registered

**Error Message**

The event listener has been registered.

**Possible Causes**

The listener to register has been registered with the system already.

**Solution**

Cancel the operation or register an unregistered listener.

## 12300012 Event Listener Not Registered

**Error Message**

The event listener has not been registered.

**Possible Causes**

The event listener to unregister has not been registered.

**Solution**

Only registered event listeners can be unregistered.

## 12300013 Network Exception

**Error Message**

Network exception.

**Possible Causes**

1. The device is not connected to the network.
2. The network connection is abnormal.
3. The app does not have the network access permission.
4. Unidentified network error.

**Solution**

1. Connect the device to the network.
2. Check that the network connection is normal.
3. Check that the application has the network access permission.
4. Perform related operations again.

## 12300014 Domain Account Not Authenticated

**Error Message**

The domain account is not authenticated.

**Possible Causes**

The domain account has not logged in.

**Solution**

Log in using the domain account.

## 12300015 Duplicate Short Name

**Error Message**

The short name already exists.

**Possible Causes**

The short name used to create the account already exists.

**Solution**

Change the short name and try again.

## 12300016 Login Accounts Reached the Limit

**Error Message**

The number of logged in accounts reaches the upper limit.

**Possible Causes**

The number of login accounts has reached the upper limit. No more accounts can be used to log in.

**Solution**

Log out of the system and log in to the system using a new account.

## 12300101 Incorrect Credential

**Error Message**

The credential is incorrect.

**Possible Causes**

- An incorrect password is entered.
- The biological feature does not match the feature enrolled.
- The token is invalid.

**Solution**

Enter a correct credential and try again.

## 12300102 Credential Not Exist

**Error Message**

The credential does not exist.

**Possible Causes**

- The credential to authenticate has not been enrolled.
- The credential to query has not been enrolled.
- The credential to delete has not been enrolled.

**Solution**

Check whether the credential has been enrolled.

## 12300103 Credential Inputer Already Exists

**Error Message**

The credential inputer already exists.

**Possible Causes**

The PIN inputer has been registered and cannot be registered again before deregistration.

**Solution**

No further action is required.

## 12300104 Credential Inputer Not Exist

**Error Message**

The credential inputer is not found.

**Possible Causes**

No credential inputer is registered when a credential is authenticated, added or modified.

**Solution**

Register a credential inputer.

## 12300105 Trust Level Not Supported

**Error Message**

The trust level is not supported.

**Possible Causes**

The trust level passed in is not supported.

**Solution**

Use a trust level supported by the system.

## 12300106 Authentication Type Not Supported

**Error Message**

The authentication type is not supported.

**Possible Causes**

The authentication type passed in is not supported.

**Solution**

Use an authentication type supported by the system.

## 12300107 Authentication Type Not Exist

**Error Message**

The authentication type does not exist.

**Possible Causes**

The specified authentication type does not exist when a token is queried or deleted.

**Solution**

Use an existing authentication type.

## 12300108 Authentication Session Not Exist

**Error Message**

The authentication session does not exist.

**Possible Causes**

The session callback to query does not exist.

**Solution**

Use an opened session to query session callbacks.

## 12300109 Authentication, Credential Enrollment, or Update Canceled

**Error Message**

The authentication, enrollment, or update operation is canceled.

**Possible Causes**

- The user canceled the authentication.
- The user canceled the credential enrollment.
- The user canceled the update during the credential enrollment process.

**Solution**

No further action is required.

## 12300110 Authentication Locked

**Error Message**

The authentication is locked.

**Possible Causes**

The number of authentication type errors exceeds the limit.

**Solution**

Try again after the freezing time.

## 12300111 Authentication Timed Out

**Error Message**

The authentication timed out.

**Possible Causes**

1. The authentication or credential enrollment of a system account takes more than three minutes.
2. The authentication service does not respond in time due to network problems.

**Solution**

1. Try again if the authentication or credential enrollment times out.
2. Check and rectify network problems, and try again.

## 12300112 Authentication Service Not Respond

**Error Message**

The authentication service is busy.

**Possible Causes**

- The total number of system accounts being authenticated exceeds 5.
- The authentication service of the third-party app does not respond.

**Solution**

Try again later.

## 12300113 Authentication Service Not Exist

**Error Message**

The account authentication service does not exist.

**Possible Causes**

The possible causes for app accounts are as follows:
- When an authentication is requested, the app does not support the authentication service.
- When an account is added implicitly, the app does not support the authentication service.
- When the credential of a specified account is verified, the app does not support the authentication service.
- When the authenticator attributes are set for an app, the app does not support the authentication service.
- When the account tags are checked, the specified app does not support the authentication service.

**Solution**

Cancel the operation or authenticate an app that supports the authentication service.

## 12300114 Authentication Service Abnormal

**Error Message**

The account authentication service works abnormally.

**Possible Causes**

1. An unknown error occurs in the identity authentication service.
2. The app authenticator does not comply with specifications.

**Solution**

1. Try again or restart the system.
2. Use the app authenticator that complies with specifications.

## 12300115 User Authentication Passwords Reached the Limit

**Error Message**

The number of credentials reaches the upper limit.

**Possible Causes**

1. An unknown error occurs in the identity authentication service.
2. The user already has a password of the corresponding type and cannot add a password.

**Solution**

1. Try again or restart the system.
2. Change the password or delete the existing password.

## 12300116 Failed to Verify the Credential Complexity

**Error Message**

Credential complexity verification failed.

**Possible Causes**

The credential is too simple.

**Solution**

Enroll a credential that contains specific characters as required.

## 12300117 PIN Expired

**Error Message**

PIN is expired.

**Possible Causes**

The PIN for user authentication has expired.

**Solution**

Reset the PIN.

## 12400001 Application Not Exist

**Error Message**

The application does not exist.

**Possible Causes**

- The target app does not exist when the app permission is set.
- The target app does not exist when the app permission is authorized.

**Solution**

Check that the target app has been installed, and use the bundle of the app.

## 12400002 Custom Data Not Exist

**Error Message**

The custom data does not exist.

**Possible Causes**

The key does not exist when you query the custom data of the account.

**Solution**

Query the custom data with a key that is already defined.

## 12400003 Custom Data Records Reached the Limit

**Error Message**

The number of custom data records reaches the upper limit.

**Possible Causes**

The number of custom data records of the target account has reached 512.

**Solution**

Delete the custom data records that are no longer used.

## 12400004 Token Count Reached the Limit

**Error Message**

The number of tokens reaches the upper limit.

**Possible Causes**

The number of tokens of the target account has reached 1024.

**Solution**

Delete the tokens that are not longer used, and try again.

## 12400005 Bundles in the OAuth List Reached the Limit

**Error Message**

The size of the authorization list reaches the upper limit.

**Possible Causes**

The number of bundles in the authorization list has reached 1024.

**Solution**

Revoke authorization from the apps that do not require the authorization and try again.